The Riverstar Casino Reopening
Let the games begin…
The health and safety of our patrons, guests and employees is our number one priority. We continue to closely monitor the Centers for Disease Control and Prevention (CDC) guidelines and public health advancements, and we have implemented operational procedures and protocols that you need to know before you make your next trip to The Riverstar Casino.
Temperature Screenings and Face Coverings. All patrons and employees entering The Riverstar Casino will be checked for temperature. Individuals with a temperature at or over 100.4°F (38°C) will be asked to return home and advised to seek appropriate medical care. Patrons and employees are required to wear protective coverings over their nose and mouth at all times.
Daily Operations. The Riverstar Casino occupancy will be limited to 50% of building capacity, and the casino will close daily from 4 a.m. to 8 a.m. to allow for deep-cleaning of all areas of the gaming floor using electrostatic spraying techniques with EPA-certified chemicals. Every other chair will be removed from electronic games on the gaming floor. Table games have limited seating at each table and may be affected during daily deep cleanings.
Other notable changes to operations include:
- Table games are open. Limited seating is available at each table and games may be affected during daily deep cleanings.
- Poker is suspended until further notice.
- Bingo is suspended until further notice.
- Complimentary beverage stations will not be self-serve at this time. Complimentary soft drinks will be available at The Port.
Enhanced Cleaning and Disinfecting Protocols. Jani-King International, a commercial cleaning company, will provide ongoing disinfecting services through three methods for disinfecting.
- Electrostatic Spray Application – This disinfecting process uses electrostatic sprayers and EPA-certified chemicals to spray the facility during the casino’s daily closure. The EPA-approved disinfectant becomes positively charged when released from the sprayer, completely covering the surface or object being sprayed and killing viruses in less than one minute. The electrostatic spraying application process enables large areas to be covered quickly, effectively disinfecting light switches, handrails, doorknobs and handles, and other high-frequency touchpoints.
- Non-electrostatic Spray Application – This disinfecting process uses battery-operated and pump sprayers to apply disinfectant onto a surface. Once the dwell time is reached, the chemical must then be wiped from the surface.
- Manual Disinfection Process – This disinfecting process uses standard cleaners and water to pre-clean surfaces prior to applying an EPA-registered disinfectant to frequently touched surfaces or objects for appropriate contact times as indicated on the product’s label.
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high-touch surfaces like electronic gaming machines, ATMs, handrails, countertops and seating areas. Hand sanitizer dispensers have been increased and will be placed at guest and employee entrances and exits as well as high-contact areas such as reception areas, ATMs and Players Club kiosks. Efforts also have been increased in back-of-house areas with an emphasis on employee break rooms, employee entrances and exits, loading docks, offices, security desks and on equipment shared among employees during the normal course of operations.
Employee Trainings. Before returning to work, employees are required to complete training on our new operational procedures, cleaning and disinfecting protocols, and the proper use of Personal Protective Equipment (PPE) relevant to their specific position and The Riverstar Casino’s general information.
Physical Distancing. Patrons are advised to practice physical distancing leaving six feet between themselves and people not traveling with them while standing in lines or moving around the property. Restaurant tables and other physical layouts are arranged to ensure appropriate physical distancing of six feet among different parties. Bars are for service only and bar stools will be removed. Guests are advised to practice physical distancing leaving six feet between themselves and people not traveling with them while ordering and waiting on food orders. Additional physical distancing measures include single-use or digital menus, the use of canned or bottled beverages, cashless payment systems or receipt-less transactions and other measures as appropriate for a specific establishment.
Guest occupancy restrictions are in place for all retail shops, and guests are expected to follow occupancy limits. Guests are advised to practice physical distancing leaving six feet between themselves and people not traveling with them while standing in lines or while shopping. Additional physical distancing measures may include the relocation of products behind counters for employee retrieval rather than self-service, cashless payment systems or receipt-less transactions and other measures as appropriate for a specific retail shop.
Coin Redemption. Due to recent notice from the Federal Reserve that coin allocations will at least temporarily be limited, it has become necessary for us to migrate all ticket redemption/ATM kiosks to provide a redeemable ticket for change amounts less than $1.00. These tickets may be retained for a later date, played on a game, redeemed at a cash cage (as supply is available), or donated through our kiosk giving option.
Daily Operations Restaurants and Bars. Restaurants and bars have reduced seating capacity to implement physical distancing. Hours of operation may vary to allow for additional cleaning procedures and protocols. We will do our best to keep current hours of operation for each establishment below. Menus also may be limited.
Sunday – Thursday 11 a.m. – 10 p.m.
Friday – Saturday 11 a.m. – 12 a.m.
Sunday – Thursday 1 p.m. – 12 a.m.
Friday – Saturday 1 p.m. – 1:30 a.m.
Daily Operations Gift Shop. Hours of operation may vary to allow for additional cleaning procedures and protocols. We will do our best to keep the current hours of operation for each establishment below. Product selection may be limited, and purchases are limited to essential items to include sundries, toiletries, and pre-packaged food and beverage items.
Sunday – Thursday 8 a.m. – 10 p.m.
Friday – Saturday 8 a.m. – 2 a.m.
Check Out These Other Frequently Asked Questions Before You Visit The Riverstar Casino
Ongoing disinfecting services using electrostatic sprayers and EPA-certified chemicals will be used on an ongoing basis along with manual cleaning efforts with EPA-certified disinfectants. Additionally, electronic game attendants will sanitize electronic games frequently and thoroughly throughout the day.
While we are using EPA-approved disinfectants and following CDC guidelines, patrons may bring their own sanitizing wipes for their personal use.
If maximum capacity is reached, patrons will be asked to wait in clearly marked queue lines that have been set up at the casino entrance and spaced six feet apart to allow for physical distancing as patrons wait to enter the facility. As other individuals leave the facility, individuals in line will be able to enter the building.
We will resume promotions and events when it is determined to be a responsible operational process as well as provides equitable opportunity for all patrons to participate. We will provide updates via website, social channels, mail and email, where applicable, as more information regarding promotions becomes available.
Expired offers are no longer valid. New offers will be issued to you and will have applicable redemption and expiration dates.
Gaming tickets/vouchers that would have been valid during the temporary closure may be redeemed at Kiosk locations and the Cashiers Cage for up to 14 days after May 27, 2020. After June 10, 2020, expired gaming tickets/vouchers must be redeemed at the Cashier’s Cage.
Yes, you will be able to use your Riverstar Casino Players Club Card on electronic games.
Your Riverstar Casino Players Club Card remained active and your tier status has been maintained. All earned points and entries have been kept in your account.